Refund Policy

1. Our 15-Day Money-Back Guarantee

We want you to love your Aurelles ritual. If you’re not satisfied with your purchase, you may request a refund within 15 days of delivery. Contact us at support@aurelles.store with your order number and the reason for your request. Each request is reviewed by our team, and refunds are only issued for valid requests that meet the eligibility conditions below.

2. No Returns Required

We do not accept physical returns. If your refund request is approved, you do not need to ship anything back to us — there are no return labels, no packaging, and no return shipping costs. Please do not send products back to us, as we are unable to receive or process returned parcels.

3. Refund Eligibility

To be eligible for a refund under our guarantee:

• The refund is requested within 15 days of the delivery date
• You can provide the order number or proof of purchase
• A valid reason for the request is provided (e.g. product issue, dissatisfaction with results)

All refund requests are reviewed individually. We reserve the right to decline requests that do not meet these conditions or that we reasonably believe to be fraudulent or abusive. We’ll always let you know the outcome of our review by email.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item, contact us within 7 days of delivery at support@aurelles.store with photos of the issue. We will make it right with a replacement or a full refund — and since we do not require returns, you keep or dispose of the item, whichever you prefer.

5. Non-Refundable Items

The following items are not eligible for a refund:

• Sale or clearance items (final sale)
• Gift cards

6. Refund Processing

Once your refund request is reviewed, we’ll notify you by email whether it has been approved. Only approved (valid) requests are refunded. If approved, your refund will be processed within 5–7 business days to your original payment method (PayPal). Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days, first check your PayPal account and contact your bank or payment provider, as processing times can vary. If you’ve done this and still have not received your refund, contact us at support@aurelles.store and we’ll investigate right away.

8. Exchanges

We do not offer exchanges. If you’d like a different item or size, please place a new order for the product you want. If your original purchase is within the 15-day guarantee window, you may also request a refund for it as described above.

9. Contact

Questions about refunds? Email us at support@aurelles.store or use our contact page. We typically respond within 1–2 business days.