Privacy Policy

1. Overview

This Privacy Policy describes how Aurelles (“we”, “us” or “our”) collects, uses and shares your personal information when you visit aurelles.store (the “Site”), make a purchase from us, or otherwise communicate with us. By using the Site, you agree to the collection, use and disclosure of your information as described in this policy.

2. Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the individual pages and products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as “Device Information”.

Order Information

When you make or attempt to make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment details (processed securely by our payment provider — we never see or store your full payment credentials). We refer to this as “Order Information”.

Customer Support Information

If you contact us for support, we collect the information you choose to share with us, such as your email address and the contents of your message.

3. How We Use Your Information

We use the information we collect to:

• Process, fulfill and ship your orders, and send order and shipping confirmations
• Communicate with you, including responding to support requests
• Screen orders for potential risk or fraud
• Send you marketing communications about our products and offers, where you have opted in (you can unsubscribe at any time)
• Improve and optimize the Site, including analyzing how visitors browse and interact with it
• Comply with applicable legal and tax obligations

4. Lawful Basis for Processing

If you are located in the European Economic Area or the United Kingdom, we process your personal information under the following lawful bases: (a) performance of a contract — to fulfill orders you place with us; (b) legitimate interests — to operate, protect and improve our store; (c) consent — for marketing communications and non-essential cookies; and (d) legal obligation — to retain records where required by law.

5. Sharing Your Information

We share your personal information with trusted third parties only as needed to run our store:

• Payment providers (including PayPal) to securely process your payments
• Shipping carriers to deliver your orders
• Analytics providers to help us understand how customers use the Site
• Email service providers to send transactional and, where you have opted in, marketing emails

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We never sell your personal information.

6. Cookies & Tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the Site. Analytics cookies are only set with your consent, which you can give or withdraw through the cookie banner on the Site. You can also remove or block cookies through your browser settings, though some parts of the Site (such as the cart and checkout) may not work correctly without them.

Please note that we do not alter the Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.

7. Data Retention

When you place an order, we retain your Order Information for our records for up to 7 years to comply with tax, accounting and legal obligations, unless you ask us to delete it sooner where we are permitted to do so. Device Information collected for analytics is retained for up to 26 months.

8. Your Rights

European Economic Area & United Kingdom (GDPR)

If you are a resident of the EEA or the UK, you have the right to access the personal information we hold about you, and to ask that it be corrected, updated, ported or deleted. You may also object to or restrict certain processing, and withdraw consent at any time. To exercise these rights, contact us at support@aurelles.store. You also have the right to lodge a complaint with your local data protection authority.

California Residents (CCPA)

If you are a California resident, you have the right to request access to the personal information we hold about you, request that it be deleted, and know what categories of personal information we collect and share. We do not sell your personal information. You will not be discriminated against for exercising any of these rights. To make a request, contact us at support@aurelles.store.

9. Data Security

We take reasonable administrative, technical and physical measures to protect your personal information from loss, theft, misuse and unauthorized access. All payment transactions are encrypted and processed by our payment providers — your full payment details never touch our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be transferred to and processed in countries other than the one you live in, including countries that may have different data protection laws. Where required, we rely on appropriate safeguards for such transfers.

11. Minors

The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The “Last updated” date at the top of this page shows when it was most recently revised. We encourage you to review this page periodically.

13. Contact

For more information about our privacy practices, to ask a question, or to exercise your rights, email us at support@aurelles.store. We typically respond within 1–2 business days. You can also reach us through our contact page.